Safe travel. Flexible booking. Active experience.

THE COMPLETE-SAFETY-PACKAGE FROM EUROBIKE

Looking forward to the next active year: according to this motto, we at Eurobike are already looking forward to the 2021 travel season. Because we are sure that our Eurobike cycling holidays are the ideal opportunity to lift your spirits and get away on your own, away from the crowds and enjoy nature, particularly at this time. With us you can travel safely, book flexibly and organise your active holiday. You can find more details about our Complete-Safety-Package as well as detailed questions and answers on this page.

The Eurobike Complete-Safety-Package

With Eurobike you can book your cycling holiday for 2021 now, completely worry-free and with a clear conscience. And all of this without having to worry too much about developments during the year, because with us your booking is flexible – and has been for many years.

With our Complete-Safety-Package from Eurobike we guarantee:

  • Free rebooking of your planned holiday up to four weeks before arrival to a later date or alternative travel destination.
  • 100% payment protection: Your payment is secured with us with the payment protection insurance of the European Travel Insurance. We guarantee that your trip can definitely take place. 
  • Valid for all Eurobike Original Tours and Eurofun Quality Tours (with the exception of Bike & Boat) – marked in catalogues and on our website.
  • Taking into account your Early Bird Bonus.

We at Eurobike are happy to answer any further questions and details about travel planning – please contact us at any time with your questions.

Questions and answers about your safe active holidays

PRE-TRAVEL QUESTIONS AND ANSWERS FOR OUR GUESTS

We continuously adapt the programmes for our hiking trips to the current conditions. Please take a look at our website, which is updated daily. Our team is of course always happy to answer any questions you may have.

Please pack a mask that covers your nose and mouth and sufficient disinfectant.

With our Complete-Safety-Package, you can book your Eurobike Original Tour or your Eurofun Quality Tour for 2021 without any worries. We definitely recommend that you take out travel insurance with our cooperation partner Allianz Global Assistance. Read more about this above or contact our customer advisors for further details.

You will find the information for the respective tour in the catalogue or on our website. You will also find all of our Eurobike Original Tours here. In case of doubt, our customer advisors are always available to answer your questions.

Please inform yourself about the current regulations and entry requirements for your planned destination. On this page of the European Union website you will find numerous details for travellers on the subject of health, general regulations, quarantine regulations or regulations in restaurants in your destination. Our customer advisors are always happy to provide you with information about your active holiday.

We always react to new travel warnings or restrictions and adapt our routes whenever possible. This can apply, for example, to cross-border train journeys. In these cases, an alternative, equivalent tour route will be worked out to guarantee you a pleasant travel experience. Please understand if there are changes here and there. For further details, please contact our customer advisors.

If a travel warning is issued for your destination, you can of course rebook or cancel your trip at any time free of charge.

You can rebook Eurobike Original Tours and Eurofun Quality Tours with the Complete-Safety-Package up to 4 weeks before arrival to later date or alternative travel destination.

The deposit can simply remain in place if you change your booking. We immediately assign this to the new booking and the amount remains available for the new booking.

Each registered traveller can be replaced by a suitable third party (see §7 PRG, particularly section V. 1-4 of travel conditions) no later than 7 days before the start of the trip and transfer the contract to a person who fulfils all contract conditions. If a replacement person takes the place of an original traveller, this does not affect the original contract. Both original traveller and the replacement are responsible for any outstanding amounts. EUR 50 per person will be charged for rebooking.

You are welcome to leave the payment you have already made for a trip at a later date. Alternatively, a refund will of course be made on request.

As we work from home in a limited way and to halt the spread of COVID-19, your refund might be delayed. However, we try to process every request as quickly as possible. We ask for your understanding.

The protection of customer payments is 100% guaranteed in the event of the tour operator’s insolvency. If the tour operator or, if applicable, the travel agent becomes insolvent after the commencement of the package tour and transport is part of the package tour, then return transport of travellers is guaranteed. Read all details about how we secure customer funds in our terms and conditions of travel.

If you present a positive COVID-19 certificate, you can cancel your trip free of charge. We definitely recommend that you take out travel insurance with our partner Allianz Global Assistance. Please contact our customer advisors for further details.

In this case, please contact our customer advisors as soon as possible. They will inform you about the next steps. We definitely recommend you take out travel insurance with our partner Allianz Global Assistance.

Please wear mouth and nose protection and follow the distancing rules. The employees of the respective transport companies are trained accordingly and are happy to help you with any questions. Please check the transport company’s website for more details.

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The ships can be fully occupied, provided that they allow for minimum distance to be observed (there may be staggered restaurant times/windows).

In the event of a suspected case on board, the passenger will be immediately accommodated in a designated cabin and tested for COVID-19. If the test result is positive, the responsible authorities on site will decide how to proceed.

Questions from our guests during the tour

Our tour guides are already looking forward to meeting you. They are aware of the hygiene regulations and are familiar with the regulations to be observed in the destination. Continuous availability by mobile phone is guaranteed at all times.

There are currently no personal information meetings on site. You are of course welcome to contact your tour supervisor on site at any time with questions. In any case, personal information meetings are planned for the active travel season 2021.

Please contact our customer advisors. They will adapt your active trip individually and in consultation with you (additional nights, transfers, early return home, return to the starting point etc.).

Please contact our local staff on site. Our team will help you organise your trip home. Of course, you can also always reach our customer advisors.

Please contact our on site supervisor. In this case, our on site team will be happy to provide you with further information.

If the typical symptoms of coronavirus, such as a dry cough, tiredness or fever occur, please contact the country-specific health authority (e.g. in Austria: Health Hotline 1450). Here you will find precise recommendations for action and information about the next steps. Please be sure to reduce contact with others and, if possible, go into quarantine.

Please wear mouth and nose protection for all transfers. Our shuttle drivers are familiar with the necessary regulations in the holiday destination, wear mouth and nose protection and have disinfectant available.

Our Eurobike tour guides are aware of the important hygiene regulations and observe them accordingly.

Questions about the accommodation

The hotels and accommodation have developed appropriate measures that comply with the government’s hygiene measures and distancing rules. For example, the seat spacing in dining rooms is increased or breakfast is served at the table rather than with a buffet. Disinfectants and social distancing rules are often additional measures taken for your safety.

Of course, more attention is paid to cleanliness when cleaning the rooms.

If a guest experiences corona symptoms, the country-specific health authority will be informed immediately (e.g. in Austria via the Health Hotline 1450). The health authority will initiate the necessary procedure to determine if it is indeed COVID-19 and the source of the infection. Contact persons are identified and given instructions. These measures start when an infection is suspected. If the COVID-19 test result is negative, the measures are terminated. In general, sick guests, unless admission to hospital is medically necessary, remain in quarantine in the accommodation. The responsible medical officer will decide on a case-by-case basis whether the guest is allowed to return home.

Each hotel and accommodation handle the restaurant, including breakfast, individually, but always in compliance with the appropriate hygiene measures and regulations. For example, the seat spacing in dining rooms is increased or breakfast is served at the table rather than with a buffet. Disinfectants and social distancing rules are often additional measures taken for your safety.

Please contact the hotel team on site and find out about opening times of facilities. Hygiene and distancing rules apply.

You will be informed of any fixed reservation times etc. upon your arrival at the hotel.

Please contact the hotel team on site and find out about possible opening times and closures of facilities. Hygiene and distancing rules apply.

A cycling holiday as a source of happiness

To be happy and healthy and to treat yourself to a well-deserved break from everyday life is not only immensely important for our mental health, it is also an important factor for our body and holistic well-being. You can enjoy many moments of healthy exercise and active relaxation on our Eurobike cycling tours with luggage transfer, because there are many moments of enjoyment here. From the first step you can feel how good it is to move. This not only boosts our metabolism and immune defence, but also exercise in nature provides an improved supply of oxygen and burns a lot of calories. A perfect all-round package for our health. And don’t forget the anticipation of an upcoming cycling holiday – after all, anticipation is the greatest joy!