Questions and answers about your safe active holidays

Enjoy a safe, risk-free and flexible active holiday

A number of questions can arise before and during a tour. Especially due to the current conditions and ongoing changes, there are always uncertainties about an active trip. We have summarised the most frequently asked questions for you and give you the answers.

 

Do you have another question or are you unsure about booking your trip? We in the Eurobike team are happy to help. Don't hesitate to contact us!

 

Book your active holiday risk-free with the Eurobike Complete-Safety-Package and look forward to your cycling fun!

 

 

PRE-TRAVEL QUESTIONS AND ANSWERS FOR OUR GUESTS

We continuously adapt the programmes for our cycle tours to the current conditions. Please take a look at our website, which is updated daily. Our team is of course always happy to answer any questions you may have.

Please pack a mask that covers your nose and mouth and sufficient disinfectant.

Please inform yourself about the current regulations in your individual holiday country. In many countries, you have to fill out a digital entry form before entering and carry it with you in a printed format. So please remember to register online in good time before you travel to the holiday destination. Read more about the country-specific regulations and all current information on our information page.

With our Complete-Safety-Package, you can book your Eurobike Original Tour or your Eurofun Quality Tour for 2021 without any worries. We definitely recommend that you take out travel insurance with our cooperation partner Allianz Global Assistance. Read more about this above or contact our customer advisors for further details.

Our cooperation partner Allianz Global Assistance offers a variety of insurance packages – we recommend taking a plan that includes cancellation coverage as well as for travel disruption caused by coronavirus. You can read more about this on our travel insurance page.

You will find the information for the respective tour in the catalogue or on our website. You will also find all of our Eurobike Original Tours here. In case of doubt, our customer advisors are always available to answer your questions.

Please inform yourself about the current regulations and entry requirements for your planned destination. On this page of the European Union website you will find numerous details for travellers on the subject of health, general regulations, quarantine regulations or regulations in restaurants in your destination. Our customer advisors are always happy to provide you with information about your active holiday.

We always react to new travel warnings or restrictions and adapt our routes whenever possible. This can apply, for example, to cross-border train journeys. In these cases, an alternative, equivalent tour route will be worked out to guarantee you a pleasant travel experience. Please understand if there are changes here and there. For further details, please contact our customer advisors.

If a travel warning is issued for your destination, you can of course rebook or cancel your trip at any time free of charge.

You can rebook Eurobike Original Tours and Eurofun Quality Tours with the Complete-Safety-Package up to 4 weeks before arrival to later date or alternative travel destination.

With our Complete-Safety-Package, you can rebook your booked trip up to four weeks before arrival to a later desired date or to an alternative destination. If your flight cancellation is within four weeks prior to arrival, please contact our travel specialists to find a satisfactory solution.

The deposit can simply remain in place if you change your booking. We immediately assign this to the new booking and the amount remains available for the new booking.

Each registered traveller can be replaced by a suitable third party (see §7 PRG, particularly section V. 1-4 of travel conditions) no later than 7 days before the start of the trip and transfer the contract to a person who fulfils all contract conditions. If a replacement person takes the place of an original traveller, this does not affect the original contract. Both original traveller and the replacement are responsible for any outstanding amounts. EUR 50 per person will be charged for rebooking.

You are welcome to leave the payment you have already made for a trip at a later date. Alternatively, a refund will of course be made on request.

As we work from home in a limited way and to halt the spread of COVID-19, your refund might be delayed. However, we try to process every request as quickly as possible. We ask for your understanding.

The protection of customer payments is 100% guaranteed in the event of the tour operator’s insolvency. If the tour operator or, if applicable, the travel agent becomes insolvent after the commencement of the package tour and transport is part of the package tour, then return transport of travellers is guaranteed. Read all details about how we secure customer funds in our terms and conditions of travel.

We definitely recommend that you take out travel insurance with our partner Allianz Global Assistance. Please contact our customer advisors for further details.

In principle, rebooking/cancellation free of charge is not possible. With our Complete-Safety-Package, you can rebook your booked trip free of charge up to four weeks before arrival to a later date or alternative destination. In this case, we recommend taking out travel insurance with our partner Allianz Global Assistance in order to cover any cancellation costs.

Please wear mouth and nose protection and follow the distancing rules. The employees of the respective transport companies are trained accordingly and are happy to help you with any questions. Please check the transport company’s website for more details.

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The ships can be fully occupied, provided that they allow for minimum distance to be observed (there may be staggered restaurant times/windows).

In the event of a suspected case on board, the passenger will be immediately accommodated in a designated cabin and tested for COVID-19. If the test result is positive, the responsible authorities on site will decide how to proceed.

Questions from our guests during the tour

In general, travellers must be recovered from COVID-19, vaccinated or recently tested as a prerequisite for travel. For these three options, official confirmation must be carried with you. Additionally, we recommend taking antigen self-tests with you so you can test yourself during your trip. Read more about country-specific regulations and all current information on our information page.

Please inform yourself about the current regulations and rules in your holiday country. If you have any questions, our team on-site is aware of the safety regulations that must be observed in the respective country of travel.

Personal information meetings are once again planned for the active travel year 2021 in compliance with the important safety precautions and distance regulations. Are you unable to make it, delayed or simply wish to avoid contact? You can find everything you need to know about your upcoming active holiday in our tour-information video!

If you have any questions afterwards, you can always reach out personally to our team on-site or call us on our service-hotline

No there is no mask requirement when cycling in the fresh air in nature. However, we recommend you always have a mask with you in your backpack during the cycling tour, as you will need it to enter restaurants, hotels etc.

Please contact our customer advisors. They will adapt your active trip individually and in consultation with you (additional nights, transfers, early return home, return to the starting point etc.).

Please contact our local staff on site. Our team will help you organise your trip home. Of course, you can also always reach our customer advisors.

There are a wide range of test options on-site, but as a precaution we recommend to also take some self-tests with you. The valid negative result must always be carried with you. Our team on-site is always available to answer questions and provide up to date information during your personal tour information meeting and by telephone via our service-hotline. In addition, antigen rapid tests are often offered in the respective establishments (hotels, restaurants etc.) and these are valid only for that specific time. Vaccinated or recovered people are exempt from testing. In this case, you can present the relevant confirmation.

Do you have any questions? Our travel specialists will be happy to advise you at any time on the current regulations in your holiday country.

If the typical symptoms of coronavirus, such as a dry cough, tiredness or fever occur, please contact the country-specific health authority (e.g. in Austria: Health Hotline 1450). Here you will find precise recommendations for action and information about the next steps. Please be sure to reduce contact with others and, if possible, go into quarantine.

In this case, please contact our customer advisors as soon as possible. They will inform you about the next steps. We definitely recommend you take out travel insurance with our partner Allianz Global Assistance.

Our Eurobike tour guides are aware of the important hygiene regulations and observe them accordingly. Find out more about the safety on your cycling holiday on the Eurobike CyclingBlog.

It is compulsory to wear FFP2 face and nose masks during the entire shuttle bus journey. You will also find a rapid antigen test in your travel package. We ask you to take this test the morning before your booked transfer. Running late, cannot take or no longer need one of your transfers? Please inform our team on-site promptly. Thank you for your cooperation!

If you have any questions during your active holiday, please do not hesitate to contact our team on-site. You will find the contact details of our guest representatives in your travel documents package, which you will receive at the reception in the arrival hotel.

Questions about the accommodation

Please inform yourself about the current regulations in your holiday country. In general, travellers must be recovered from COVID-19, vaccinated or recently tested as a prerequisite for travel on all of our trips/destinations. Official confirmation is required as proof for all three options. There will be a wide range of test options on-site, but as a precaution we recommend you take some self-tests with you. The valid negative result must be carried with you. In addition, rapid antigen tests are often available in respective establishments (hotels, restaurants etc), which are valid for only that specific occasion. Vaccinated or people recovered from COVID-19 are exempt from testing. In this case, you can present the relevant confirmation.

Our on-site team is always available to answer questions and provide up to date information during your personal tour information meeting and by telephone via our service-hotline.

 

The hotels and accommodation have developed appropriate measures that comply with the government’s hygiene measures and distancing rules. For example, the seat spacing in dining rooms is increased or breakfast is served at the table rather than with a buffet. Disinfectants and social distancing rules are often additional measures taken for your safety.

Of course, more attention is paid to cleanliness when cleaning the rooms.

If a guest experiences corona symptoms, the country-specific health authority will be informed immediately (e.g. in Austria via the Health Hotline 1450). The health authority will initiate the necessary procedure to determine if it is indeed COVID-19 and the source of the infection. Contact persons are identified and given instructions. These measures start when an infection is suspected. If the COVID-19 test result is negative, the measures are terminated. In general, sick guests, unless admission to hospital is medically necessary, remain in quarantine in the accommodation. The responsible medical officer will decide on a case-by-case basis whether the guest is allowed to return home.

Each hotel and accommodation handle the restaurant, including breakfast, individually, but always in compliance with the appropriate hygiene measures and regulations. For example, the seat spacing in dining rooms is increased or breakfast is served at the table rather than with a buffet. Disinfectants and social distancing rules are often additional measures taken for your safety.

Please contact the hotel team on site and find out about opening times of facilities. Hygiene and distancing rules apply.

You will be informed of any fixed reservation times etc. upon your arrival at the hotel.

Please contact the hotel team on site and find out about possible opening times and closures of facilities. Hygiene and distancing rules apply.

Questions about the return journey

Please inform yourself about the relevant regulations before making your return journey to your home country. In most cases, you have to fill out a digital form for the return journey and bring it with you in a printed form.

Read more about country-specific regulations and all current information on our information page.

Sabine Jäger
If you have any questions regarding your safe active holiday please contact us at any time!
Sabine Jäger, Team lead assistant
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