All About Bookings
What you need to know about booking.
We’re happy to personally assist you by phone, email, or in a scheduled online call during our opening hours, Monday to Friday from 9:00 a.m. to 6:00 p.m.
Our team of Travel Specialists is here to support you with expert advice—whether you have questions about a specific tour, destination, or anything else. To ensure we can match you with the best possible advisor and tailor the consultation to your needs, please let us know your preferred destination or topic when booking your online travel consultation.
Our website can only show you a small glimpse of what we offer. That’s why we’d love to tell you more about our cycling tours. Feel free to reach out to us anytime—we look forward to hearing from you!
The quickest and easiest way to book your tour is directly through the booking form on our website. An online booking is a binding request—once it’s confirmed, it automatically becomes a fixed booking.
Of course, you’re also welcome to contact us by phone or email to request a booking.
Your booking is a binding request and becomes a confirmed reservation once we’ve received final confirmation from all service partners.
As soon as you submit your booking request, our Travel Specialists check availability with the accommodations and other partners for your preferred travel date. Within seven business days, you'll receive a booking confirmation and invoice. At that point, your tour is officially booked.
If, unexpectedly, your preferred date or hotel category is unavailable, we’ll offer you an alternative option.
All listed prices are in Euros and represent the base price per person for overnight stays in a double room, including breakfast. Exceptions and additional charges can be found in the price table on the tour pages under “Show all prices.”
Important: Your arrival date determines the season and therefore the room rate! This does not apply to any booked extra nights, which are charged according to the exact dates and the applicable seasonal rate.
Any local tourist taxes or fees are to be paid directly by the traveling guest at the accommodation, usually in cash.
At most starting and ending points of our tours, we offer extra nights or extended stays. For nearly all tours with daily arrivals, extensions are also possible in the stopover towns during the travel—however, only if booked in advance with your original reservation. Please include your requests directly in the online booking form or mention them when contacting us by phone or email.
Extra nights at the start and end locations can usually be booked on short notice.
All details about available extra nights and pricing can be found in the price table or booking form. Exceptions (such as half-board options) are also listed separately in the price table. If you have any questions, feel free to contact us anytime.
Up to four weeks before your arrival date, you can reschedule your travel completely flexibly to a later preferred date or an alternative destination. A rebooking fee of €50 per person* applies.
Find all further information for your safe active vacation here: Complete-Safety-Travel.
*This applies to all Original Tour bookings.
Changes to the number of rooms, room type, hotel category, and meal plan are generally possible up to 14 days before the travel starts—provided the hotels can still accommodate these changes. A rebooking fee of €50 per person applies.
Please note that for travels operated through our partners rather than directly by us, there may be variations in policies.
For more information, please see: Complete-Safety-Travel.
Your deposit can easily be transferred when you change your booking. We will apply it immediately to your new reservation, so the amount remains available for your updated travel.
You can transfer your booked travel to another person up to seven days before the start date. Please note that a processing fee of €50 per person applies for the transfer.
Arrival and departure travel must be arranged individually on your own. You can find more details under the “Services & Info” section for each tour. If you have any questions, we’re here to help with tips—just contact us.
Tip: We recommend using public transportation for a more sustainable way to travel.
All About Payment
All information about payment.
After receiving the booking confirmation/invoice—but no earlier than eleven months before the scheduled end of the tour—a deposit of 20% per person is required. The remaining balance is due no earlier than 20 days before the tour begins. Please note that no separate reminder will be issued for the final payment.
For bookings made within 20 days of the tour start date, the full tour price is due immediately. The booking confirmation/invoice includes the relevant bank account information as well as details for payment by credit card.
If paying by bank transfer, please ensure that the full invoice amount is credited to our account. Any transaction fees—especially for transfers in foreign currencies—are the responsibility of the traveler.
Please note that automatic payment confirmations are not issued.
Yes, you are welcome to pay by credit card. We accept all major cards: MasterCard, VISA, American Express, Diners Club, and JCB.
You can find all information about online payments here.
Please indicate during the booking process that you would like to redeem a voucher.
For online bookings: Enter the voucher number and amount in the second-to-last step, under “Additional Information” in the “Other Requests or Notes” field.
For bookings by phone or email: Simply provide us with the voucher number and the amount to be redeemed.
Please indicate during the booking process that you would like to apply a promo code.
For online bookings: Enter the discount code in the second-to-last step of the booking process, under “Additional Information” in the “Other Requests or Notes” field.
For bookings by phone or email: Please mention the discount code when making your booking.
If you prefer, your payment can be retained and applied toward a future travel. Alternatively, a refund can be issued upon request.
We strive to process every request as quickly as possible, and refunds are typically issued within a few business days.
The protection of customer funds is 100% guaranteed in the event of the tour operator’s insolvency. If the insolvency of the tour operator—or, if applicable, the travel agent—occurs after the start of the travel and transportation is part of the package, the return transportation of travelers will be ensured.
Please refer to our Terms and Conditions for full details on the protection of customer funds.
If a travel warning is issued for your destination due to war or a crisis situation at the time of travel, you may cancel or reschedule your travel free of charge. Any deposits already paid will, of course, be refunded.
All About included services
What’s Included in the Travel.
For perfect vacation enjoyment, we offer top-quality rental bikes. On our Original Tours, you can choose from the following options:
- Unisex bike: 21/24-speed or the men's bike 21-speed with stand: a solid and smooth-running bike for the journey.
- Rental bike plus: With the rental bike-Plus, we offer our guests another option. It enables a slightly sportier ride and the best possible comfort on all routes.
- Gravel bike: The high-quality gravel bike can be booked on our Sporty/Athletic Cycling Tours and Alpine crossings.
- Electric bicycles: With our e-bikes, inclines are no longer a problem. The electric motor supports you up to a speed of 25 km/h. The battery range is up to approx. 120 kilometers.
You can find more information about our rental bikes here.
At Eurobike, bicycles for children can also be rented. The following options are available:
- Children's bikes in 20, 24, and 26 inch sizes
- Child trailers for 1 to 2 children
- 20-inch children's bike with a Follow-Me tandem coupling for the parents' rental bike
- Child seat for children ages one and a half and up
You can find more information about children's equipment here.
It's our priority to accommodate you in a welcoming and pleasant atmosphere after a day of cycling. We strive to reserve hotels, guesthouses, and pensions of appropriate quality. On some tours, we also offer several hotel categories.
Occasionally, however, a simpler lodging cannot be avoided. Rooms with a shower or bath and toilet are usually standard (exceptions on a few tours, see the 'Services & Info' section).
Single rooms are often difficult to secure – both in our regions and especially in southern destinations. When evaluating the extra cost, please note that it includes not only the additional hotel price but also our separate correspondence, invoicing, and individual travel documents. Despite the surcharge, single rooms are sometimes simpler in terms of amenities and may be in a less favorable location within the hotel compared to double rooms.
We transport your luggage from hotel to hotel. For Eurobike Original Tours, there is no limit to the number of luggage items. On some partner tours, only one or two pieces of luggage are transported. Luggage items weighing more than 44 pounds (20 kg) will not be transported! Please note that multiple loadings put extra strain on the luggage. We do not accept liability:
- for items that are not usually carried in travel luggage
- for means of payment of any kind
- for cosmetic damage as well as damage to handles and wheels. Please also refer to the terms and conditions under point VI/9.
- for damage to luggage items whose total weight exceeds 44 pounds (20 kg).
The online maps, along with the stage descriptions on the tour page, provide you with a detailed overview of the tours' routes. Changes to the exact route and stage locations are possible here, but generally, there are no major deviations.
For customers choosing to bring their own bicycles, please be aware that transport during the tour and on transfer rides is at your own risk.
Our trailer fittings are specifically designed for our standard rental bikes, which means minor damage, such as paint scratches, could potentially occur to customer bikes during transport. Therefore, we appreciate your understanding that we cannot accept liability for any damage that may happen while your bike is being transported.
Choosing to book one of our rental bikes comes with some great benefits:
- You'll be riding a smooth and easy-to-handle bike, specially selected for our tours and fitted with puncture-resistant tires, giving you peace of mind.
- For your safety and comfort, each of our rental bikes receives thorough servicing and a careful check before every single tour.
- You'll have the reassurance of our 'breakdown and emergency service' available to assist you during your ride.
- Enjoy a relaxed and budget-friendly start and end to your vacation, without the added worry of transporting your own bike back.
- It's also a fantastic chance to really try out an electric bike and see if it's right for you before making a purchase.
To make your daily cycling more comfortable, we'll be pleased to supply you with convenient bike bags for your small day luggage.
Your bike will also come equipped with a small 'on-board toolkit,' a spare inner tube, and locking rings, among other things. For the safety of everyone, and especially for children riding with you, we strongly advise wearing bike helmets, though we are unable to offer them for rental
We make every effort to provide the well-known Eurobike service in all our destinations. However, there may be some differences. In southern destinations, for example, breakfast is often more basic. Punctuality and time schedules may also be interpreted a bit more loosely in those regions.
Traveling in foreign countries sometimes requires deviations from the usual Eurobike services, and some of our selected partner operators may offer slightly different service packages. For more details, please refer to the "Services and Information" section of the specific tour.
For (almost) all Eurobike Original tours, you will be personally welcomed at the arrival location. Two weeks before your travel, we will send you an email with our info video, which covers everything important about your upcoming active vacation.
If you still have questions afterward, our guest service team on site is always happy to assist you by phone via the hotline.
If you have any questions during your cycling tour, please feel free to contact our guest service team on site. You will find the contact details of our local team leaders in your travel documents package, which you receive at the reception of your arrival hotel.
The return transfer to the starting point is subject to a fee and should be booked in advance. It is a group transfer that departs only at certain scheduled times. If you bring your own bike, a small additional charge will apply.
If you’re delayed on arrival due to traffic, schedule delays, or any other reason, you will miss the information briefing. But don’t worry—your travel documents, including the service phone number, will be held for you at the hotel. If you have booked rental bikes, they will also be stored there. Simply ask the hotel staff to access and hand over your documents and bikes
All Eurobike bikes come equipped with a durable special tire. If you do get a flat tire, you can repair it yourself using the tools and patch kit provided. For more serious damage, just give us a call. We’ll arrange a prompt repair or provide a replacement bike. This service is included in the rental price.
While you can’t personally choose your hotels since we book on a request basis without fixed room blocks, we want to make sure you feel confident about your stay. That’s why we include example hotels on each tour’s detail page to give you a clear idea of what to expect. For some tours, you can even select your preferred room category. After you confirm your booking, we’ll reach out to the hotels to secure your rooms. Sometimes a specific hotel might no longer be available for your travel dates, but don’t worry—all our accommodations are carefully selected to ensure the same great quality and comfort throughout your vacation.
All About Difficulty Level & Travel Format
Find out more about our levels of difficulty and formats of travel.
Depending on the cycling tour you choose, the focus may be on enjoyment, the experience of being out in nature, or a sporty challenge. To help you find your way more easily, we’ve divided our tours into four levels of difficulty. Rest assured: there’s a perfect tour for every ability.
To help you find your way more easily, our cycling tours are divided into four levels of difficulty:
– Easy: You’ll mostly cycle on well-developed, clearly marked, and flat bike paths. Daily stages range between 40 and 50 kilometers. These tours are especially suitable for beginners, those returning to cycling, and riders who prioritize relaxation and taking it easy.
– Medium: You’ll mostly ride on well-paved bike paths and small side roads. Only occasionally will you need to switch to main roads for short stretches. Expect some short, challenging climbs. These tours are great for beginners with good fitness, riders who want to focus on fun, families with older children, and cyclists with solid basic conditioning.
– Challenging: You’ll cycle through a mix of flat and hilly terrain. Steeper climbs appear occasionally but alternate with easier sections for recovery. Daily distances are around 50 kilometers. Experienced and advanced cyclists in good health and condition will feel comfortable at this level.
– Athletic: These tours include longer climbs and daily distances of about 50 to 60 kilometers. Good endurance is recommended. You’ll encounter well-developed bike paths as well as some uneven roads. Sporty tours are suitable for advanced, experienced cyclists with very good level of fitness. You can find all our sporty tours here.
Each of our Original Tours has been developed with great attention to detail by our team. What sets Original Tours apart is that they are carefully designed by our product management and continuously checked on-site. This way, we can guarantee that you stay in the most beautiful accommodations, have a personal contact person available locally, always receive perfectly maintained bikes, and your luggage is reliably transported to the next accommodation.
Cycling Tours with Charm are ideal for guests who look forward to relaxing in an especially attractive atmosphere after an active day, appreciate personalized service, and enjoy unwinding in a pool or wellness area.
All Charm accommodations are carefully selected and impress with special extras tailored for cyclists and hikers.
Our special family tours are perfectly tailored to the needs of both young and old. The daily distances, elevation changes, and balance between activity and sightseeing have been adapted for our younger guests. Longer breaks are possible to allow plenty of time for adventures off the trail.
When selecting the routes, we make sure that some stages can be shortened using public transportation.
The accommodations are family-friendly and offer cozy rooms with enough space for the whole family.
In addition to the usual services like carefully prepared travel documents, reliable luggage transfers, and reliably-maintained bikes, our family tours are specially adapted for the youngest travelers. The daily stages are checked for child-friendliness. The routes are flatter and shorter, mainly on bike paths. If a short section on the road is necessary, these roads have a low traffic volume. Accommodations are family-friendly. To keep boredom at bay during the rides, there are plenty of adventures along the way, such as swimming spots or playgrounds.
All About Travel Documents
More information about our travel documents and on tour app.
Your travel documents for a Eurobike Original Tour include a detailed route book, which thoroughly describes your daily stages as well as transfers, sights, and recommended stops along the way.
You will receive the route book upon arrival at your booked accommodation. The download code for the digital version will be sent to you in advance along with your hotel list. Depending on the tour you booked, a personal briefing with our local station staff may also take place on-site. Please carefully review your personal travel documents for the latest information and any individual changes.
GPS data for your preferred navigation device are also available.
(We have compiled important information and details about the itinerary of your cycling tour in this video.)
For each booked room, you will receive a comprehensive travel documents package directly at your arrival hotel. At the latest, three weeks before your travel start date, you will receive your current hotel list and a download link for your digital route book via email. Additionally, we will provide you with access to the Eurobike and Eurohike On-Tour app, offering all further information about your travel conveniently in digital form.
Upon arrival, you will receive the following documents:
– Printed route book, if included in your package*
– Your current hotel list (serves as your overnight stay voucher)
– Any vouchers (for boat excursions, tastings, etc.) for additional services or
– Original tickets (e.g., train journeys)
– Luggage tags
– Other helpful documents for your travel
*Have you taken advantage of our sustainability discount? In that case, you will not receive a printed route book at arrival and will navigate digitally via our On-Tour app.
When you receive your travel documents for your Eurobike Original Tour, you will gain access to our Eurobike & Eurohike On-Tour app, which contains all digital information about your travel. Additionally, the GPS data for your preferred navigation device will be provided.
The Eurobike & Eurohike On-Tour app is intuitive: all information and routes are easy to find without any prior training.
A detailed guide on how to use the app is available directly in your digital travel guide or can be downloaded here from our website.
The accommodations you have booked are stored in the app. Using the map navigation, you can easily find your way to your next accommodation directly through our app.
You can download the Eurobike & Eurohike On-Tour app for free from Google Play or the Apple App Store.
First, select the tour operator—Eurobike for cycling tours or Eurohike for hiking tours.
The process number or booking number without the “V” serves as the download code for your travel.
Please double-check that your information is entered correctly. If you’re still having trouble, don’t hesitate to reach out—we’re here to help!
Please double-check that you’ve entered the process number correctly. If you’re still experiencing issues, don’t hesitate to get in touch—we’re happy to help!
The menu includes the overview map, the daily stages with relevant information, and general details about the travel.
All About Equipment
What you should know about the equipment and the weather.
Anyone who wants to prioritize their safety can purchase a “Eurobike bicycle helmet” by the brand uvex at a discounted price. If you’re interested, please send us a brief message with the desired size to office@eurobike.at no later than two weeks before your arrival. Payment is required in advance.
Our rental bikes are not just waiting in some random bike storage for pickup—they are usually handed over to you personally. This way, a professional can adjust the bike to your individual needs, ensuring nothing stands in the way of starting a wonderful cycling adventure.
For almost all Eurobike Original Tours, you will be personally welcomed at your arrival hotel or at the Eurobike station. You’ll receive valuable tips for the upcoming travel days, and any vouchers, coupons, train tickets, etc. will be handed over. Any questions can be addressed on the spot, and any issues that may arise can be resolved immediately. Please refer to your travel documents for the exact time of the meeting.
For a relaxing cycling vacation, the right clothing is essential. Besides comfortable clothes that allow you to move freely, we recommend always wearing a bike helmet.
Your gear should be lightweight and compact. Extra weight not only drains your energy reserves but also limits your overall mobility while cycling. Our tip: layering is the best way to protect yourself from heat and cold. Always bring a warm jacket or raincoat, as the weather can change quickly.
Clothing:
– Shoes with stiff soles or cycling shoes
– Long or short padded cycling shorts
– Jacket (wind stopper)
– Rain gear
– (Fleece) sweater
– Warm clothing such as a hat and gloves
– Functional shirts / Activewear
– Sports underwear
– Cap or headband
– Neck gaiter or multifunctional scarf
– Bicycle helmet
Cycling equipment:
– Bike saddle bag
– Mobile phone and charger or extra power bank
– Phone holder for the handlebars
– First aid kit or small medical pack
– Sunglasses and sunscreen
– Water bottle (recommended 1-2 liters)
– Snacks like granola bars, dried fruit, nuts
– Container for trash & waste
– Seat / cushion for breaks outdoors
You can find more tips and a travel checklist here.
Unfortunately, we can’t guarantee sunshine, but we’re confident that you’ll have the best cycling weather on your vacation. And, of course, you’ll be in great spirits too!
All About Safety Management at Eurobike
How we support you in unforeseen situations.
Unexpected events include natural disasters, accidents, armed conflicts, terrorist attacks, and outbreaks of serious illnesses.
Our dedicated safety management team continuously monitors conditions in all our destinations, enabling a prompt and effective response.
Please get in touch with our travel specialists. They will work with you personally to adjust your active vacation as needed (such as adding extra nights, arranging transfers, early return, return to the starting point, etc.)
Please contact our travel specialists. You may choose to return home early. Whenever possible, unused overnight stays and services will be refunded on a pro-rated basis.
You can contact us during our business hours, Monday to Friday, from 9:00 AM to 6:00 PM, at +43 6219 60866. In the event of an emergency—such as a natural disaster or other unforeseen incidents—we will reach out to you as quickly as possible to provide guidance and support.
Please contact our local guest services team. They will assist you in organizing your return travel. Of course, you can also reach out to our travel specialists anytime.
Our experienced team evaluates each situation on-site and makes informed decisions tailored to the circumstances. This may involve arranging alternative routes or replacement tours and, when necessary, assisting with your return travel. Our comprehensive support ensures your safety and peace of mind—services typically not available with self-organized tours.
All About Bike & Boat
Everything about bike & boat.
On board, you can always pay in cash. On many ships, payment by debit card as well as major credit cards like Visa or Mastercard is also accepted. You can find detailed information about this in your travel documents.
If you follow a vegetarian diet or require special or easily digestible meals, please inform us when booking, or at the latest 14 days before your travel starts. We will do our best to accommodate your requests. You may need to bring any specific diet products yourself. The surcharge on board is usually around EUR 25 to 50 per person for the entire travel.
Breakfast on board is served buffet-style. For the cycling stages, you can prepare your own lunch package from the breakfast buffet. If you are on board during lunchtime, a light midday snack is provided instead. In the evening, you can enjoy a three-course dinner. If you return to the ship in the afternoon, coffee or tea is often served as well.
All indoor areas on the ships are strictly non-smoking zones. Smoking is only permitted on the sun deck. We kindly ask you to be considerate of your fellow passengers.
A good bike is the foundation for an unforgettable cycling vacation. Information about the available rental bikes can be found in the “Rental Bikes” section of each vacation. E-bikes are available on board the ships in limited numbers, so we recommend reserving them early.
Bringing your own bike is possible upon request. Please note that an additional fee applies, and space is limited. We do not assume any liability for potential damages, including transport damage during loading and unloading between ship and shore, as well as for loss or theft. Please note that only e-bikes with removable batteries can be transported. Bike repairs must be handled by you independently. Our roadside assistance service does not cover personal bikes.
Unfortunately, special-sized bikes such as tricycles or tandems cannot be transported.
A repair kit for minor breakdowns and flat tires is included with all rental bikes. If you need further assistance, the onboard tour guide or captain is always reachable by phone and ready to help you.
All About Sustainability
Find out more about our initiatives.
Although cycling holidays are inherently the most environmentally friendly way to travel, some CO₂ emissions are still generated during an active vacation. For example, your accommodation uses electricity, energy for heating and air conditioning, and luggage transfers also produce CO₂ emissions.
Using the CO₂ calculator “Carmacal,” specially developed for travel providers, we calculate the ecological footprint generated and offset it through one of our climate projects.
For the most sustainable travel to your destination, we recommend using public transportation. You can find our tips here!
You’ll need to arrange your transfer to the hotel independently. The quickest and most convenient option from the airport or train station is usually by taxi. Alternatively, local buses are available. You’ll find detailed instructions and tips in your travel documents to help you along the way.
Sustainability and climate-conscious practices are firmly embedded in our daily operations. As a provider of nature-focused active travel, protecting the environment and treating nature with respect are core values and the foundation of our work. You can find an overview of our initiatives here.
Join us in promoting greater sustainability by choosing our digital route book instead of the printed version. As a small thank-you, you’ll receive a €20 discount per room.
Further Questions About The Bicycle Tour
Here you will find further useful information about our cycle tours.
For many of our tours, we offer daily arrivals. However, due to organizational reasons, daily arrivals are not available for all tours. You can find the available arrival days directly on our tour detail pages in the pricing table as well as in the booking form.
This varies from hotel to hotel. Some offer underground parking on-site, while others require you to find alternative parking options nearby. Our travel specialists are always happy to assist you and can point you to convenient parking facilities in the area.
With a self-guided cycling tour, you design your active day independently. You don’t travel in a group or with a tour guide. However, we act as your invisible travel companion—always ready to offer advice and support, assist you in emergencies, and ensure your active travel experience runs smoothly, so it becomes an unforgettable memory.
Eurobike Cycling Holidays are not guided group tours, so there is no minimum number of participants. However, we are happy to assist you in planning your active vacation with your cycling group. For groups of six or more full-paying participants, we offer attractive group discounts. For more information, our travel specialists are gladly available to help.
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