Your personal information meeting
At the start of your trip, you’ll meet at the hotel for an information meeting with your support team on-site. You’ll receive your travel documents in advance — either in person or left for you at the front desk.
After the welcome, a detailed overview will follow: Together with your destination representative, you will go through all the contents of the documents step by step. These typically include the list of hotels, vouchers for transfers or attractions, and train tickets.
Our Eurobike Destination offices in Europe
Bolzano
Introducing the destination office in South Tyrol
Carinthia
Introducing our destination office in Carinthia
Danube
Introducing our destination office Danube in Schärding
Madeira
Presentation of our destination office on Madeira
Majorca
Introducing our destination office majorca
Munich
Introducing our destination office in Munich
Palatinate
Introducing our destination office in the Palatinate
Piedmont
Presentation of our destination office Piedmont
Salzkammergut
Introducing our destination office in the Salzkammergut, Obertrum
Tuscany
Introducing our destination office in tuscany
You can count on our team
Personal Welcome Briefing
A personal briefing session will be held before your tour begins. During this meeting, you will receive your travel documents and a detailed overview together with your destination representative.
Our Rental Bikes
Did you book a rental bike for your cycling holidays? It will be handed over and the associated equipment like pannier- and handlebar bags to you personally on the day of arrival. The service also includes adjustment of the bikes to your body size.
Insider-Tips
Join our destination representative as they help you discover special spots, local recommendations, and authentic experiences. Feel free to ask — we are happy to share our insider tips with you.
Personal Support
We are available every day to assist you and provide quick, personalized help for any questions or concerns you may have. You benefit from direct, on-site support—straightforward and without a call center.
Our Luggage Service
You only travel with light luggage during the day and your suitcase travels to the next accommodation. Our staff will pick up your luggage from your hotel in the morning and bring it to your next accommodation by 6pm at the latest.
Our Roadside Assistance
You’ll receive a handy accessory set that includes a repair kit, air pump, and security lock. If needed, please contact our on-site representative. They will either be able to assist you over the phone or, in an emergency, will of course come to your aid in person.
