Unpredictable events are also a reality in tourism. How has Eurofun Touristik learned to deal with such situations, manage risks and still remain capable of making decisions and taking action?
Thomas: Safety considerations have become far more prominent since then. With the increase in natural disasters across Europe and rising political uncertainties, we now need to respond faster than ever.
To address this, we established an emergency management system. Our specialists continuously monitor developments in our travel destinations, and thanks to our extensive network of regional offices, we can act flexibly on the ground—from arranging transportation to making last-minute route adjustments. Speed and timely access to information are now critical to our success.
The system has already been used in regional flooding events. Climate change is leading to much more frequent extreme weather events, such as prolonged heavy rainfall, which causes rivers to burst their banks within a very short time and cause massive damage, or fires, especially in southern destinations. In these situations, a rapid response is required. Thanks to intensive training, our teams on site can react quickly and, within a very short time, organise passenger transport with our own buses and drivers, among other things, to safely evacuate guests from the affected regions and neighbouring areas.
